Terms and Conditions of Payment

You can pay for the ordered goods by cash on delivery, transfer order or credit/debit card.

If you have chosen to pay by cash on delivery we will, after we have received and  confirmed your order, send the parcel to your contact address. When you collect the parcel from the courier, you are obliged to pay the price of the ordered items increased by VAT and shipping costs.  The option of payment by cash on delivery is not available for international shipping.

The Customer is obliged to make the payment by general payment order or internet banking within 24 hours after placing their order. We will ship the ordered item(s) after the bank has processed the payment order. Please write the order number as the reference number, and make payment to account IBAN HR5023600001102328422 opened with Zagrebačka banka.

After the order has been placed we will, within 24 hours, send you a preliminary invoice via the e-mail you indicated in your order. Please make payment as per the preliminary invoice within 24 hours, and we will send your order to your address after we have received your payment. 

Payment by credit card can be made one-time, or in 2-6 instalments (Mastercard®, Maestro®, Premium Visa, Visa cards) for amounts over HRK 500. Enter your card number on the Monri page, and the system will recognise the brand of the card and tell you whether the option of instalment payment is available for this brand. You will automatically be offered to select the number of instalments. 
When you confirm your purchase, you will see a confirmation of your order that will be sent to your e-mail address. The Monri payments system will send you a confirmation e-mail on authorising your card for the specified amount. For your protection, the Monri system does not allow us to charge a larger amount than authorised, or to access your credit card number.

Monri payments allows you to save your credit/debit card information on the system so that you don't have to re-enter your card details at your next purchase. Information about saved cards is visible on your user profile page at www.heraldi.hr, where you can manage personal information, subscribe and unsubscribe from newsletters, add or delete a credit card.

To authorise and charge credit cards, we use the system Monri payments, which applies state-of-the-art standards to protect your data – Secure Socket Layer (SSL) encryption.

The ISO 8583 protocol ensures that the exchange of sensitive data between Monri payments and the authorisation centres of credit card companies is carried out on a private network that is protected from unauthorised access by a double layer of firewalls. For Mastercard and Visa cards, the 3D Secure programme for secure shopping is applied. Credit card numbers are not stored and are not available to unauthorised persons, unless you select this option yourself.

The privacy of your data is protected and secured using SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorised access during upload.
This allows for the secure transmission of information and prevents unauthorised access to data during communication between the user's computer and the WebPay service, and vice versa.
The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorised access.
Monri Payments Gateway is certified under the PCI DSS Level 1 security standard prescribed by Mastercard and Visa policies.
The seller does not store credit card numbers, and these numbers are not available to unauthorised persons.

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